Jeremy Jellum

Closed at/Resolved at not tracked in immediately closed tickets

Discussion created by Jeremy Jellum on Nov 5, 2015
Latest reply on Nov 5, 2015 by Ryan van Biljon
The timestamps for Closed at and Resolved at are not tracked when a ticket is immediately closed. This causes a problem for us as an MSP as we have to track our stats for the month for specific customers and when we are looking for closed or resolved incidents within a certain time frame, these immediately closed cases do not show up in the report.

Regarding this recent feature:

Can you please make it so that at the very least, their is a "Closed at" time stamp tracked when a ticket is immediately closed?