API: Pull incidents updated after specific date?

Discussion created by 7622621 on Oct 23, 2015
Latest reply on Nov 3, 2015 by Tye Graham

I need to sync incident data with an internal system. Since Samanage doesn't support webhooks or callbacks, I have to retrieve incidents and evaluate whether the updated_at field contains a date later than the corresponding date in our internal system.

The problem is that as our incidents grow in number, I foresee this becoming problematic. Ideally I could make an API call to pull all incidents with ?updated_at ?after a set date, but the only searching functionality mentioned in the API docs is for fields equal to a value, with some text-based wildcards.

I assume this is possible as it has to be how the Zapier integrations are able to do what they do. Does anyone know how this could be accomplished?