Yuval Pecht

Product update: Add names to SLA rules

Discussion created by Yuval Pecht Employee on Sep 7, 2015
Latest reply on Sep 10, 2015 by hsolanki@intevaproducts.com

We have just added a significant update to Service Level Management - you can now add names to SLA rules - see following screenshot:

 

 

SLA rule names are now mandatory and have been autogenerated for all existing SLA rules in your accounts. You can go ahead and edit them to provide more descriptive names.

 

The SLA rule names will appear wherever SLAs appear in Samanage, for example, the index page for incidents - as per the screenshot below:

 

 

and here:

 

 

The rule name can also be seen for an active breach in an incident view:

 

 

And similarly for a resolved breach:

 

 

At your service,

 

The Samanage Team

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