Brandan Kusser

Assign a ticket when a tech responds and Resolving a ticket with a comment/resolution

Discussion created by Brandan Kusser on Sep 21, 2015
Latest reply on Sep 21, 2015 by Brandan Kusser
I cant seem to figure out how to do two very basic things which I'm sure are possible in samanage...

1) How do I get a ticket to automatically assign to the tech who comments/responds on it? 

2) How do I resolve the ticket with a solution/comment?  Basically I want to have one email sent that says "This ticket was closed, and this was the resolution" instead of two seperate ones that say "This is the resolution" and then "This was resolved"