Luke Johnson

How to disable email CCs from receiving ticket notifications?

Discussion created by Luke Johnson on Jun 26, 2015
Latest reply on Sep 4, 2016 by Yuval Pecht
Often we will have users email tickets, and CC a whole bunch of people who do not need to know the ticket information. All of these CCd users then receive the ticket notification. 

We would like only the sender, and not the CCs to get the ticket notification. Is this possible?

Outcomes