Heiko Rusch

How to track incidents

Discussion created by Heiko Rusch on Sep 8, 2015
Latest reply on Sep 9, 2015 by Patrick Knoope
What is the simplest way to track various incidents per technician?  Technicians have plenty of incidents assigned to them.  If a technician waits for feedback from a customer or a customer did update the incident, how can a technician easy see when a ticket has been updated/changed?

Mail notifications is a problems a a technician receives hundreds and cannot remember everything.