Luis Hernandez

Category/Subcagegory UI Design for Users

Discussion created by Luis Hernandez on Sep 6, 2015
Latest reply on Sep 8, 2015 by Luis Hernandez
Good morning Samanage,

I noticed that there was a recent change in the category/subcategory drop-down display while creating new tickets from within the User view. Basically, the subcategory drop-down is not visible until a category is selected. This has created confusion among our users. A question came up about UI design and how you normally shouldn't hide UI elements that users are likely to need or use. Would it be more appropriate for the User view to grey out the subcategory drop-down until the category is selected?