Chad Brown

How to assign Incidents to User Groups on import via CSV?

Discussion created by Chad Brown on Aug 24, 2015
Latest reply on Jul 21, 2016 by

We are trying to set up a process for a Samanage Outage. We would record Incidents in CSV format, and then import them when service was restored. The one thing we can't figure out is how to assign Incidents to "User Groups" when doing the import feature. The import is looking for an EMAIL address, and Groups do not have them.


Anyone else been able to figure it this out?