Yuval Pecht

Product update: Support for mandatory subcategories setting for incidents

Discussion created by Yuval Pecht Employee on Aug 24, 2015
Latest reply on Aug 24, 2015 by Binosh Moothedan

We have just released an update to the behaviour of subcategories for incidents in the both the service desk and the self-service portal.

 

You can now define whether to make subcategories a mandatory field when a user creates an incident in the service desk or via the self-service portal.

 

The setting for this is separate for the technician in the application and the self-service portal.

 

To enable setting subcategory as mandatory for technicians, head over to setup -> categories and switch it on as in the screenshot below:

 

 

To enable setting subcategory as mandatory for portal users, head over to setup -> self-service portal and switch it on as in the screenshot below:

 

 

At your service,

 

The Samanage Team

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