Heiko Rusch

Service Level Agreements per Organization/Site

Discussion created by Heiko Rusch on Aug 14, 2015
Latest reply on Aug 16, 2015 by Heiko Rusch
Problem/Question:  How to apply a global SLA to an organization/site.

Customer have standard SLAs which are linked to a certain severity which have contractual bindings associated to it.. 
Example:  SLA_Diamond is severity 1. 
It would be great to have a separate field where we a company could create the necessary SLA options and bind them to an organization/site.
The current SLM option does not cater for it. The default way we can do it is by creating 10000000000's of SLM's rules which will be a big dilemma for the obvious reasons.

I could manage to find a way around it.  Lets call it for the time being its a temp solution.

It would be great to have a feature like that.