Binosh Moothedan

Email Banner

Discussion created by Binosh Moothedan on Jul 24, 2015
Latest reply on Aug 5, 2015 by Chris Walls
Hi all,

While the customer has email banner with twitter, Facebook, google+ and occasional banners; this is creating a chaos while the customer reply to the cases. The customer comment maybe a single line as "Thanks" however all other stuff in the email banner getting recorded in the comments. 

Is there a way to remove email banner while getting comments in the cases.