Binosh Moothedan

CC Notification

Discussion created by Binosh Moothedan on Aug 4, 2015
Latest reply on Aug 5, 2015 by Binosh Moothedan
CC Notification - Today i have found that i can use the Group functionality to send announcement to certain users. Means if i create a group for certain location and add all the end users from the location to that. Create a incident with the Title - Important announcement, CC the group and put the description about the outage or maintenance as below.

All users are getting the announcement and we hope the users will not raise any ticket. Even if they raise any ticket, we can merge all the ticket. 

Now my question is, once the maintenance completed or outage issue fixed, how do i notify the same users with the same case? Is they any way that i can cc the groups while resolving or adding comment?