7646282

Start service request via API does not send email notification for approvals

Discussion created by 7646282 on Jul 17, 2015
Latest reply on Jul 22, 2015 by 7646282
I've created a service request that has a number of approvals that conditionally fire off depending on which boxes are checked.

When called via the self service portal, the approval emails fire off no problem.

When I call the same service request via the API, no approval emails are sent.

I can verify this in the incident audit.

Any idea what I might be doing wrong?

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