Richard Wills

Tie together multiple changes, aka 'associated changes'

Discussion created by Richard Wills on Jul 14, 2015
Latest reply on Jul 15, 2015 by Richard Wills

When using Samanage for changes, is it possible to have changes linked to each other.

 

For example:
When creating a change, I an attach multiple incidents.
When creating a release, I can attach multiple changes.

 

What I cannot do (it seems) is tie 2 or more changes together.

 

Here is a use case:

 

I receive multiple incidents over a 1 month period that each become specific, individual change requests.
Each change request has a common, related theme - in my case they are all related to the salesforce object "Opportunities".
Now I have 5 change requests for different 'parts' of a Salesforce object (although it could be any common subject matter). There does not seem to be a way to link or find the related changes, which really makes it difficult to track them changes as a group.

 

Does anyone have a suggestion for managing this type of scenario?

 

Thanks,

 

Richard

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