hsolanki@intevaproducts.com

Report showing incidents tickets expiring due date (SLA)

Discussion created by hsolanki@intevaproducts.com on Jul 15, 2015
Latest reply on Sep 14, 2016 by Yuval Pecht
Kindly assist if anyone knows how to pull incidents which are going to be expired (SLA Breach).

We would like to us this report to know how many incident tickets are reaching due date and we can assign appropriate engineer to get it resolved before it breaches the SLA.

Even if we can set email notification in system which will send email to assignee on incidents reaching due date or near to breach SLA.

Thanks in advance.

Regards,
Haresh Solanki

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