7166025

Sort Queue based on SLA Expiry

Discussion created by 7166025 on Oct 14, 2014
Latest reply on Jun 26, 2015 by 7372369
Hi everyone,

I think I must be missing something obvious, but is there a way to sort the queue based on when the SLA will expire? I need to make sure that the agents work on them based on SLA time, not received time, or ticket number time.

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