Mute functionality

Discussion created by 7603559 on Jun 23, 2015
Latest reply on Jun 24, 2015 by 7603559
Can we get a mute functionality. Currently we have to turn off notifications and then turn them back on when we create tickets as the individual who requested help. It seems to be unreliable when we do this. It would be convenient to have a mute function to click so that the user doesn't get the alerts.