6747283

Question about Editing Incidents & Posting Comments

Discussion created by 6747283 on Jun 18, 2015
Latest reply on Jun 18, 2015 by 6747283
We are new to Samanage and are just starting to work in the system regularly, so if there is a trick to this, I am sure we will find it soon. 
However, we have noticed that when we open an incident, we must post a comment, before we can edit the incident. If we edit the incident first, it will take us back to the Service Desk view and we will need to reopen it in order to past additional comments.

Is there any way to avoid this? Maybe a setting to allow posting and editing at the same time? 
Thanks in advance for any information you can provide! 

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