7439981

Is there ability to add screen shots or collapsing menus within a new Solution

Discussion created by 7439981 on Jun 2, 2015
Latest reply on Jun 3, 2015 by Yuval Pecht
While we enjoy utilizing Samanage, we are finding that the Solution area could use some beefing up. We are wanting our users to utilize that feature within the portal view, however, if all they have access to is a text page with the ability to attach/view a picture/document, it will turn the end user off, and will more than likely add more work for our help desk, when the end user could solve the issue themselves. 

Is anyone else utilizing this feature, and have some imput?

SAMANAGE: could there be a request to at least allow screen shots, or pictures in the Solution Area?

Outcomes