Samanage Benchmarking does not yet normalize costs for different regions of the world, but will do so in the near future. If your service center is in North America, no adjustments will be made to your cost data. If, however, your service center is located outside of North America, Samanage Benchmarking will normalize your costs to North American averages when selecting a benchmarking peer group.
Stay tuned for an article I have written on Benchmarking Peer Group selection, where I discuss this specific issue, as well as other factors that play a role in benchmarking peer group selection, including scale (volume of work), and complexity of tickets. The article will be posted to Samanage Community within the next day or so.
Thanks again for your input Michel.
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