Yuval Pecht

Product update: Create incident as closed

Discussion created by Yuval Pecht Employee on Mar 19, 2015
Latest reply on May 6, 2015 by Richard Eells

We have just added a new capability to the incident creation flow - the ability to create and close an incident in one action.

 

This feature has been requested by many of our customers in the community and other venues and we are pleased provide it.

 

The value in this is for those cases where the IT professional is in the middle of his usually busy day and he receives a ?walk in? or urgent call to log a quick ?ticket? and not lose the information on it for reporting.

 

This can now be done by choosing the state of the incident to be either ?New? (the default) or ?Closed?. In the case of a closed incident, the requester/assignee (depending on your setup) will receive only an email of ?incident resolved? with the resolution details - see following screenshot:

 

 

At your service,

 

The Samanage Team

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