Our IT Team feels we are receiving and sending too many email notifications. Am I doing something wrong?
"Notify when incident is resolved" with check boxes for "Notify Assignee" and "Notify Requester": If the Requestor resolves, only the assignee should be notified. If the Assignee resolves, only the requester should be notified. I don't want both but from what I can tell I have to check both for it to work both ways.
"Notify when an incident has a new comment" with check boxes for "Notify Assignee" and "Notify Requester": Same thing here. I don't need an email telling me what I just did (requester says the same thing) but again, I can't have my cake and eat it too so I have them both on.
Unless someone shows me what I'm doing wrong I think the notifications need to be broken into "Assignee" and "Requester" groups. So rather than those two notification types above it would be nice to have 4 separate:
"Notify requester when assignee resolves incident"
"Notify assignee when requester resolves incident"
"Notify requester when assignee adds a new comment"
"Notify assignee when requester adds a new comment"
I guess I could turn off the "notify assignee" alerts but when working remotely those are the ones we would like to see.