We have just released another enhancement across the board for comments in Samanage app. This enhancement includes real time indication of when another IT professional is typing a comment while you are in the same incident (or other ITSM objects: problems, changes & releases). This is indicated by the avatar of the user typing with an animation as displayed in the screencap below:
You will also notice that we have improved also the design of the avatars in the comments list.
At your service,
The Samanage Team