Yes! Also I would like to see the ability to create incident templates as there are certain issues that can crop up that the same exact issue is occurring, and the same exact language is sufficient.
This would improve our efficiency by simply being able to say "New Incident from template" and then choosing the template.
Some examples would include:
Edit: Thanks Riley for jumping on this! I forgot about the clone functionality.
This seems logical. I think this may be a good option
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