7372369

Reports on service catalog usage

Discussion created by 7372369 on Dec 9, 2015
Latest reply on Apr 14, 2016 by Ramon Geertjens
I'm trying to find out how often our service catalog items are used. Is there a way to get a list of the incidents created via a specific service catalog item?

I looked in the Reports section and tried to find something useful to filter on in the incidents list, but no luck.

I realise I can add some kind of unique tag on my items so I can search for that, but it will only work for future requests. I would really like to see this information on the past data.

Any suggestions?

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