8117476

Assigning incidents to a person or group that is not a member of "User's Own Site" group ?

Discussion created by 8117476 on Apr 6, 2016
Latest reply on Jun 17, 2016 by Lydia Simmons
Greetings,

I am the primary member of the "Corp IT" group, and we currently have three "Owners's Own Site" groups that manage incidents for their respective locations/companies.  I have full visibility to these incidents and I can manipulate any aspect of the incidents including assignee.  My question is this - If a member of the "User's Own Site" IT staff cannot resolve an issue and they wish to assign it to the "Corp IT" group ,how can they do that if that group is not visible to them as "User's Own Site's" users.

I'm sure this question has come up before but I didn't see anything directly related to in the suggested posts. 

Mahalo,


DC

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