Yuval Pecht

Now Available - Ability to add an optional comment when approving or declining a task from email or in the app.

Discussion created by Yuval Pecht Employee on Oct 2, 2014
Latest reply on Sep 14, 2016 by Yuval Pecht

New improvement in the way we handle approvals or declines in the service catalog process.


When a user receives a request to approve via email - once he gets to the landing page from the link in the email - he is able to add an optional comment which will be added to the process. See following screenshot of the landing page from the email:



Followed by a screenshot of the comment added:



A technician can also add a comment from within the app - see following screenshot:



Followed by the comment now added:



We would appreciate your feedback on the ease of use and clarity of this design.


At your service,


The Samanage Team