New improvement in the way we handle approvals or declines in the service catalog process.
When a user receives a request to approve via email - once he gets to the landing page from the link in the email - he is able to add an optional comment which will be added to the process. See following screenshot of the landing page from the email:
Followed by a screenshot of the comment added:
A technician can also add a comment from within the app - see following screenshot:
Followed by the comment now added:
We would appreciate your feedback on the ease of use and clarity of this design.
At your service,
The Samanage Team