Yuval Pecht

Product update: When closing related incidents - propagate single comment to all

Discussion created by Yuval Pecht Employee on Jan 25, 2015
Latest reply on Jan 28, 2015 by 6617791

We have just added an enhancement to the process of closing related incidents. Now, when choosing to close related incidents, you have the option to add a comment which, upon closure, will be propagated to all of the related closed incidents.

 

This is useful when you have several incidents which you have related to one you are currently working on and once you reach the point of closure and you have your final comments, you can, with one ?stroke? - push this comment to all of the related incidents as well.

 

See following screenshot of this new option:

 

 

At your service,

 

The Samanage Team

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