Yuval Pecht

Product update: Service level breaches reports now show breaches in context with total incident count

Discussion created by Yuval Pecht Employee on Jan 21, 2015
Latest reply on Jan 22, 2015 by Yuval Pecht

We have just pushed out a new enhancement to our reports on service level breaches.


We have added a new Y axis to the graph on the right hand side, which reflects the total incident count per time frame selected - the numbers are the actual total incidents per each X value.


This provides for better gauging, visualization and comparison in the context of incident numbers - for example if we previously displayed a number of SLA breaches for a specific day or week (say 4), without providing the context. Now we show it in the context - and say for example that it would be 4 out of 1000 - which now provides for better understanding.


See sample screenshot below for illustration:



At your service,


The Samanage Team