Yuval Pecht

Product update: View requests I am CC'd on in the Self-Service Portal

Discussion created by Yuval Pecht Employee on Dec 18, 2014
Latest reply on Jan 7, 2015 by Yuval Pecht

We have just added a new capability to the Self Service Portal - your portal users can now view incidents and service requests they have been CC?d on as a subset filter of the requests index page.

 

As part of this enhancement, users can also add additional people as CC to service requests - see following screenshot of a new service request:

 

 

When someone has been added as a CC to an incident or service request, he can now view three different views in the portal - "All requests", "Requests I am CC?d on", and "My requests" - see screenshot below:

 

 

Zoomed-in:

 

 

The default report is ?All requests?.

 

In order for a user to be able to view incidents he is CC'd on, you should also add the proper role permissions under Setup -> Roles, as per the screenshot below:

 

 


At your service,

 

The Samanage Team

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