Sebastian Pereira

Is there a way to notify a group about a new incident?

Discussion created by Sebastian Pereira on Nov 21, 2014
Latest reply on Nov 21, 2014 by 7054437
When a new incident is created, no default assignee is set and I want that the whole IT team be notified so anyone can take it.

I don't want to do this by configuring default assignees (for example per site), I want them to be aware that the time is ticking and someone need to attend the ticket.

Hope it makes sense, thanks!