Oz Merchant

Webinar: Merge Incidents, Recurring Service Catalog Requests, Advanced Routing, and Custom Forms and Fields

Discussion created by Oz Merchant Administrator on Nov 18, 2014

On this webinar we covered:

Recent Product Updates:

  • Site/Department based routing of Incidents
  • Scope Service Catalog by Site/Department
  • Custom Forms & Fields
  • Recurring Service Catalog Requests
  • Merging Incidents

Coming Soon:

  • New Email Templates
  • Report Saving and Scheduling