7105987

Administrative change our side, resents Resolved mail.

Discussion created by 7105987 on Oct 6, 2014
Latest reply on Oct 8, 2014 by Richard Wills
When we want to do a administration change in a already resolved ticket, the costumer gets another resolved ticket.

See the below incident audit

5. Oct 06, 2014 - 10:29AM.
Incident resolved email for ***  was sent.
6. Oct 06, 2014 - 10:29AM. By
MH
Michael Holstein.
Name is probleem printer en telefoon
Resolution is .
Department changed from to .

9. Sep 30, 2014 - 12:05PM.
Incident resolved email for ******* was sent.
10. Sep 30, 2014 - 12:05PM. By
MH
Michael Holstein.
Name is probleem printer en telefoon
State changed from New to Resolved.

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