Help creating a confirmation task

Discussion created by 6480866 on Mar 27, 2014
Latest reply on Mar 27, 2014 by Yuval Pecht
I'd like to create a service catalog item that requires an approval. As an example, it could be "I'd like IT to give me a laptop". The user requests it, and it goes to personX for approval, at which point IT can procure it and the approval is recorded in the ticket. Is there a walkthrough I can look at for that?