6011364

not receiving e-mails? Issues with notifications? Check the email log

Discussion created by 6011364 on Feb 13, 2014
Latest reply on Feb 25, 2014 by 6011364

If you or one of your users are not receiving e-mails, you can check the email log.
Under setup you will find the e-mail log. By default it opens with the following view:

 

That view is showing all e-mails with issues. Deferred e-mails will be retried. Bounced e-mails indicate undeliverable and the e-mail for that user is marked as 'bounce'. For example if a user was added to Samanage before the actual e-mail setup was completed. In that case you can send an e-mail to support@samanage.com to have the bounce marking cleared.

 

You can also view all e-mails that are sent:

 

To confirm emails are sent/delivered or even opened.

 

You could also filter by user to find all email communication for a specific email address:

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