Oz Merchant

Getting started with Google Apps integration

Discussion created by Oz Merchant Administrator on Jan 28, 2014
Together, Samanage and Google Apps provide businesses with a complete enterprise IT management solution in the cloud ? the Samanage IT Asset and Service Management SaaS platform, combined with Google?s apps for business services. And, single sign-on provides seamless integration, making it easy for Samanage users to fully utilize Google Apps products from withing SAManage. Google Apps users can also access all their Samanage content when logged into Google Apps.

The new integration between Samanage and Google Apps enhances simplicity and productivity. For the first time, Google Apps customers will be able to:

  1. Receive support requests from their end users
  2. Collaborate with end users and team members on their support requests
  3. Share support workload with team members
  4. Track computer and software asset inventory online
  5. Capture contracts and software license information
  6. Detect license compliance gaps and risks across their asset inventory
Samanage users will now be able to integrate Samanage into their Google Apps control panel, and roll it out with single sign-on to their end users. To get started, simply visit the Google Apps Marketplace listing for Samanage and click on ?Add it Now?. Enter your Google Apps domain name, and click ?Go?. You will then configure the Samanage solution for Google Apps in your control panel, and activate the Samanage service in your domain. Samanage will become available to you in the global Google Apps navigation, so you can login to Samanage directly from Google Apps by using the single sign-on capabilities.

Like our integration with Salesforce, we view this integration with Google Apps as a major step toward the future of enterprise software ? the seamless integration of cloud services. Innovative and powerful integrations such as these will replace legacy on-premise solutions like BMC Remedy, and make enterprise-grade software available to small to medium businesses who can?t afford costly, high-maintenance legacy systems.