wanting a report that shows the current active computers in inventory of samanage with most to least descending order incidents
There is a way to get an overall view of your computers and what Incidents are attached to them in the Inventory Module. However, you cannot sort that to see which computers have the most Incidents. I have attached a screenshot of how to get an overall view of computers attached to Incidents.
Once you are in active computers, you will need to add the column that says "Incidents". Once you do that you will add the filters that I have here in the screenshot. After that, you can save this filter set and rename it to what you want.
ok something is wrong in our inventory configuration.. i went to inventory for samanage, filter like you did of incidents and only came up with 2 computers with past incidents
this is not helpful at all since we have had hundreds of incidents
So have the incidents been already manually added to the computers? The application currently does not automatically add the incidents to the specific computers. Also I failed to mention that before I added the filters I had to add the Incidents column from the Column box.
how does one go about adding the incident to the computer? i did add the column for incident to display but there were nothing in that column
How does one know what computer is associated with what inicdent
To add the incident to the computer you will need to click into the specific incident and attach it to the Configuration items as shown below.
As pictured in the screenshot we see that LIz Beckner is the requester for this incident. Once you click "attach Configuration Items" you will search for Liz Beckner and her computer will pop up. You will then attach the incident to Liz's computer.
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