Am I loosing my mind, or does Samange no longer provide the green text / quick link to go back into the incident that was just saved?
Thanks for noticing PATRICK KUTZ and Anthony Confalone!
The fix to this was deployed on Sunday
Have a great week everyone!
Hi Mark Klitzke!
This may be a bug.. it sounds kinda buggy.. I would open a ticket with our amazing Support crew to log it and get updates on the fix.
Let me know if you need anything else.
Dedicated to your success,
Hey guys! I don't see it either, and I like that little feature.
Mark, let us know when you get an update! Good catch.
Now I'm starting to think I'm losing my mind. This is still out there for Service Catalog Items after you edit - you can Edit, View, Request, or Schedule Request. But I can't remember if it was there for Incidents...
It's not there on my service catalog items. Just tested it twice.
Agreed, I noticed as of yesterday morning that the edit/view options after making a change is no longer there. I believe that option was a "band-aid". A few years ago there were requests to stop being kicked out of a ticket after editing and Samanage simply added this option on the main view as a work-around. It would be nice for this feature to simply be fixed rather than sticking the band-aid back on it.
Yes, there was definitely a link before after editing service requests or incidents and yes its gone right now.
We noticed it as well and opened up a Support ticket: (#00026734). Still waiting for a response on it. Hope its a bug because it was a good feature, especially since searching some incidents are at times delayed.
I'm missing it as well. Interestingly, the links seem to appear when we first create and save an incident, but then do not appear for subsequent edits.
I put a ticket in on the 1st when I noticed it after a couple of days. Below is the response I got on September 1st . . . haven't heard anything since so I sent in another note today.
We are aware of this issue and it has been escalated to our Engineering team. We apologize for the inconvenience and hope to have it resolved as quickly as possible.
Seems like this has been fixed.
I concur. Thanks for letting us know Patrick.
Yum, wouldn't it make more sense for Samanage to be reporting this when it affects all customers rather than the community finding it, discussing it and having to share their own support ticket detail? Why would the customer have to wait and wonder what's going on?
I'm sending your feedback to our team- but I will plan to continue to investigate bugs that people post on the Community and mentioning the fix here, just in case
Anyone who opened a support case for this should have received a notification- if you did this and did not get anything, I would love it if you could let me know
Have a great rest of the day, Anthony!!
Retrieving data ...