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Restrict Incidents in Application but allow in Service Portal

Question asked by Andrew Eardley-Day on Jul 13, 2017
Latest reply on Jul 14, 2017 by Yum Darling

Hi

 

I am looking for a way to restrict access to Incidents in the Application, but still allow a user to create/view/update incidents in the Service Portal.

 

Reason: We have change requesters who create/update/manage changes via the Application, however we don't want them to have access to the Incident module within the application as they have visibility of private comments and are logging calls via the application instead of the Service Portal (often resulting in them being assigned to themselves rather than service desk)

 

We do however still want them to be able to log Incidents/Service Requests via the Service Portal the same as any other user.

 

Is this possible, and if so, what permissions do we need to grant to make this possible?

 

Thanks

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