I would love to have the ability to control the email notifications on a more granular level. Under the current global setting it is more all or nothing. I see more of a benefit being able to set notification possibly based on category or group. At my company i have different groups or factions within the IT department, and each deals with either internal employee requests or outside customer requests and having the ability to set notification for each group independently would be a huge benefit for us. Currently in order for us to function with the system, i have had to create completely separate accounts to deal with the notification issue, and unfortunately this has created a slew of new issues.
|What problem will this feature solve?:|
Allow different support teams or groups to control how they want notification to work without affecting the other groups.