Filter Incidents where assignee is any group I'm a member of

Idea created by Sam Buccieri-Gillett on Aug 10, 2018
    New Idea
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    Apologies if this is a duplicate...the Jive search leaves something to be desired...

     

    As our IT Ops team grows, we end up with a number of different groups of service agents in Samanage for various different reasons. When everyone is setting up their 'my active' Incident overview filters (because it's still not possible to share filters ), if they are a member of several groups they need to set up a filter which looks something like:

     

    • State is not Closed
    • State is not Resolved
    • Assignee is Me
    • Assignee is Group A
    • Assignee is Group C
    • Assignee is Group F
    • Assignee is Group J

     

    It's a PITA to be honest.

     

    Would be much better if we could do:

     

    • State is not Closed
    • State is not Resolved
    • Assignee is Me
    • Assignee is [any group I'm a member of]

     

     

    If you guys could add filter sharing across the app while you're at it, that would be awesome too

    What problem will this feature solve?:
    This will make filtering incidents a lot less time consuming, and more intuitive for Service Agents.