Samange really needs a HISTORY feature, like in ManageEngine ServiceDesk. A dropdown at the top showing you the last 10 items you visited, whether tickets, assets, etc. Ten items is arbitrary. A user-defined field can allow for 5 or 20, who knows.
My apologies if this is already submitted.
|What problem will this feature solve?:|
Make the task of jumping back to earlier tickets 1000 times more efficient.