Have User Type Field return actual user name not #

Idea created by Hermien Hormann on Jul 24, 2018
    New Idea
    Score15
    • Hasan Sert
    • CH Ngoh
    • PAUL PUTROW

    Allow SI to work with user type variable in the application integration.  Currently the user variable is set to pass the selected user's group id value rather than the actual name. I need this to pass the name and not require us to double data entry and risk human error.  This is urgent as I am trying to eliminate a step in out process for our Employee Change & Off-Boarding tickets (of which there are many). 

    What problem will this feature solve?:
    User ID shows up rather than User Nmae