Choose user by last name

Idea created by Brian Hill on Jul 24, 2018
    New Idea
    • Hasan Sert
    • Mike Elmore
    • Steven Tunstill

    Right now you have to select users for fields by typing in an email address or starting with a full first name. Being able to start the search with a last name would be very useful.

    What problem will this feature solve?:
    Ease of assigning CCs or agents.