The service monitor widget is super cool! We like the fact that it takes into account business days. However, the time spent (filtering out business days) still splits the time into 24 hour days. That means if a ticket takes 11 8-hour days to resolve (it happens sometimes, ok?) it shows as 3 days. (10 x 8 / 24)
I'm not sure if I'd prefer the above image to say ignore days completely and say 95h or tell us the number of business days that passed.
|What problem will this feature solve?:|
At this point, splitting up the number of work hours elapsed into 24 hour days just doesn't make much sense, so you have to do some math in your head to get a feeling for how much work-time has passed.