Please add an elapsed time (stopwatch) counter to the comments dialog to facilitate time tracking. Green button to start and red button (or post comment) to stop.
Consolidate time tracking comments and regular comments into one location.
|What problem will this feature solve?:|
When working on an incident it is easy to forget when you started and therefore how much time has passed while working on the issue. This would provide an easy way to measure the amount of time spent working on an incident. Having two locations for comments means you have to check two places to get the complete story or you may miss some comments.