Automation based on Subject

Idea created by Nikole Stampone on Jun 14, 2018
    New Idea
    Score5
    • Nikole Stampone

    Would like to have the Automation component keyword search only the subject of an incident/email. Currently it is searching the body of the email (and subject) and since the body usually has more information it conflicts with other automatons setup for keywords set for auto categorizing incidents. The subject filter will help more accurately categorize the tickets based on automation (given the user enters a descriptive subject).

    What problem will this feature solve?:
    Maybe a checkbox that will restrict the automation to only look at the subject and ignore the body of the email.