We know we can turn on/off the feature to stop people from re-opening a ticket we have closed. I think a good new feature would be to have a grace period that would allow them to re-open it but in a certain time frame. Say after a week of being closed the ticket can't be re-opened but they can get prompted to create a new ticket. But if they are under that 1 week window then they can re-open it. I think this could be very useful to us and maybe others.
|What problem will this feature solve?:|
People re-opening tickets that are months old, or re-opening a ticket that is not related to their new issue.