Automated email when problem is created

Idea created by Leigh McKay on Jun 13, 2018
    New Idea
    Score0

    It would be useful for specific people to get automated emails to say that a problem has been created.

     

    It has been needed several times when we have had an office network go down and several of our IT engineers have been situated in different offices. When the issue has been identified, we create a problem but then we have to manually send out an email to our engineers to notify them that we have been told about the issue.

    What problem will this feature solve?:
    Having to manually notify people that a problem has been create.