Is there any chance of there being some way to notify the user of the meaning of Low, Med, High and Critical? It seems that if they are users, they always pick high priority or Critical. They are users. If there was somewhere that we could give an example of Priority:
low - almost out of doughnuts / this is only happening to me
Medium - 2 doughnuts left / my whole department is affected
high - out of doughnuts / whole site is affected
Critical - doughnut store will be closed shortly / entire company is affected
Even some sort of pop up bubble would make the task easier.
We found that with some sort of guidance, the acuracy of end user submitted tickets was a lot better than with no idication of the meanings.
|What problem will this feature solve?:|
Accuracy of information and time saving. No chasing the user to find out exactly how important/not important requests/incidents are.